Front Desk Executive
Job Description
Job Title: Front Desk Executive
Location: Sector 65, Gurugram
Job Type: Full-time
1. Key Responsibilities:
Reception and Greeting:
Welcome and greet visitors, clients, and employees in a friendly and professional manner.
Ensure a positive first impression of the organization.
Answering and Directing Calls:
Manage incoming calls and direct them to the appropriate individuals or departments.
Provide information and assistance to callers.
Visitor Management:
Register and sign in visitors, notifying relevant personnel of their arrival.
Enforce security protocols and monitor access to the premises.
Handling Inquiries:
Respond to inquiries from clients, customers, and employees.
Provide accurate information about the organization, its services, and policies.
Mail and Package Handling:
Receive, sort, and distribute incoming mail and packages.
Prepare outgoing mail and packages for shipment.
Appointment Scheduling:
Schedule appointments and meetings for executives or other staff members.
Maintain and update calendars.
Administrative Support:
Assist with administrative tasks, including data entry, filing, and document preparation.
Maintaining Front Desk Area:
Keep the front desk area clean, organized, and visually appealing.
Ensure all necessary resources are readily available.
Problem Resolution:
Address and resolve issues or concerns raised by visitors or employees.
Escalate complex issues to the appropriate personnel.
Communication:
Communicate effectively with internal and external stakeholders.
Relay messages promptly to the relevant parties.
Multitasking:
Efficiently handle multiple tasks simultaneously, such as answering phones, welcoming visitors, and managing
administrative duties.
Professionalism:
Maintain a professional appearance and demeanour.
Uphold the organization’s image by following dress code and etiquette.
2. Qualifications and Skills:
Preferred experience in a similar role or customer service position.
Strong organizational and multitasking abilities.
Attention to detail and problem-solving skills.
Ability to handle stressful situations with calmness and professionalism.